Problem Statement
How would you handle an angry customer or manager? / Tell me about dealing with an upset stakeholder.
Explanation
I would handle an angry customer by first listening to them patiently without interrupting, allowing them to express their frustration fully while showing empathy and understanding for their situation. I would then apologize sincerely for the inconvenience, ask clarifying questions to understand the exact issue, and propose specific solutions with clear timelines for resolution. Throughout the interaction, I would remain calm, professional, and focused on solving the problem rather than taking their anger personally or becoming defensive.
Practice Sets
This question appears in the following practice sets:
