Problem Statement
Describe the key steps in performing a root cause analysis after an incident.
Explanation
1. **Define the problem:** Describe what happened and its symptoms.
2. **Collect data:** Gather logs, timelines, and affected systems.
3. **Identify contributing factors:** Analyze both technical and human errors.
4. **Determine root cause:** Use techniques like the 5 Whys or Fishbone diagram.
5. **Recommend actions:** Address not just the failure but also prevention steps like configuration hardening or training.